The Heart of Success is the Leader
If the leader is distracted, the staff will falter.
If staff are distracted, customer service will suffer. If customer service suffers, so does the bottom line.
Employee morale is often colored by the life that happens outside the workplace.
Left unchecked, those behaviors could impact strategic initiatives to forge closer relationships with communities and clients.
Alcoholism and drug abuse create chaos in families and a ripple effect in the workplace.
The daily drama of coping with serious dysfunction drains vital energy and may already be impacting the delivery of your core values.
Addiction is a corporate secret that, like the elephant in the living room, everybody knows is there but nobody wants to talk about.
Instead, they tiptoe around it hoping not to get stepped on and wait for somebody else to clean up the mess.
As an employer, you might ask yourself, "Why should we care what our employees do on their own time?"
The answer is simple. What happens in Vegas stays in Vegas. What happens at home doesn't always stay at home.
It has a way of clinging to your employees when they come to work, manifesting in a variety of subtle and not-so-subtle behaviors.
These are the employees who test the patience of the management team, drain the energy of co-workers, and eventually exhaust organizational resources.
Without clear communication guidelines, managers may sometimes feel caught in the middle. They genuinely care about the troubled employee and want to help, but feel ill equipped or intimidated
I give a great deal of information in a short period of time, and have found that smaller groups are most effective in creating lasting change.
Communications 101. Without clear communication guidelines, managers may sometimes feel caught in the middle. They genuinely care about a troubled employee and want to help but feel ill equipped or, worse yet, intimidated. A foundation of healthy communication in the face of irrational behavior is a resource everyone can use. Learning to say what you mean and mean what you say will reap tangible rewards in dealing with others.
Survival Skills for Managers. Managing people can be complex. We make it simple with step-by-step training to deal with escalating behaviors in the workplace.
What About Alcohol or Substance Abuse? Beyond the stereotypes, we will present the latest neurological findings of dependency, identify the tell-tale signs, and offer practical solutions.
Highly functioning addicts can recover in record time, given the right tools at the right time and a clear set of directions.
Workplace intervention is key to getting them there.